Terms & Conditions

By using the services provided by Guildford Street Computer, you agree to the terms outlined below. Please read them carefully before submitting your device for repair or service.

1. Repair Risks

Repairs are inherently unpredictable. Your device may be beyond repair, or it may be permanently damaged during the repair process and rendered non-functional. This is especially true for:

Liquid-damaged devices, which may have corrosion, oxidation, or short-circuited components that deteriorate over time.

Devices with glued-on screens, which may break during necessary prying despite all precautions. Screens are fragile and carry a small but real risk of damage.

Devices with Touch ID / Face ID, which may fail and become unusable during repair.

Laptops and all-in-one computers with integrated GPUs, which may fail without warning—particularly in known problem models.

2. Estimates

Our estimates are based on the initial diagnosis and are not guaranteed to be final. Additional issues may become apparent after work begins.

We will notify you of any changes before proceeding.

Approval is required before we perform any work beyond the original scope.

Our initial estimate remains valid only for the services originally quoted.

3. Limited Shop Warranty

We offer a 30-day warranty on all repairs and parts supplied by Guildford Street Computer.

If an issue from the original repair recurs within 30 days, we’ll re-perform the repair at no additional charge.

The warranty does not cover unrelated issues that arise after the repair or those caused by external factors (see exclusions below).

4. Warranty Exclusions

The following are not covered under our 30-day warranty:

Repairs using customer-supplied parts

Software issues, including OS installations and virus removals

New problems unrelated to the original repair

User-caused damage, including:

Drops, crushing, or exposure to extreme temperatures

Liquid exposure or spills

Electrical issues from poor power supply or surges

Use of non-original or faulty accessories

Any tampering, opening, or modifying of the device after repair

Note: Manufacturer warranties may be voided by third-party repairs. Guildford Street Computer is not responsible for any loss of manufacturer coverage.

5. Warranty Repairs

If a previously repaired issue reoccurs within 30 days:

We will reattempt the repair at no cost.

If the problem is unrelated, we will inform you and provide a new estimate.

Refunds are only issued if we’re unable to fix the problem again and are subject to a repair attempt fee.

6. Repair Time & Turnaround

While we aim to complete repairs quickly (often within 3–5 working days), no timeframe is guaranteed. Timing depends on the issue, part availability, and current workload.

7. Replacement Parts Policy

We will contact you for approval before ordering any parts.

We only use parts sourced through Guildford Street Computer to ensure quality.

If you supply your own parts:

We do not provide a warranty for the work or the parts.

You waive liability for damage caused by incompatible or defective parts.

8. Repair Attempt Fee

A repair attempt fee of £15–£30 may be charged if:

The device is unrepairable

The issue is undiagnosable

Data recovery is unsuccessful

The device was previously worked on before arriving at our shop

9. Data & Liability

We do not guarantee the integrity or safety of your data. While we take precautions, data loss may occur.

If there's a known risk, we will offer a paid backup service before proceeding.

Customers are strongly advised to back up data before handing over their devices.

10. Device Pickup & Storage Policy

Devices must be picked up within 30 days of notification. After this period:

Devices may be considered abandoned

We reserve the right to sell or recycle the device

A £10/month storage fee applies if prior arrangements are made

Final Acknowledgment

By submitting your device for service, you:

Acknowledge and accept all risks associated with repair

Agree to the terms above

Understand that Guildford Street Computer is not liable for data loss, further damage, or voided warranties